Andy Malcolm

Level 2 Service Desk Professional

My specialism is Windows desktop, server and application support, with an in depth knowledge of customer sites and software requirements.

Hit Count 0131

I pride myself on maintaining an excellent relationship with the businesses we support, delivering an efficient and helpful service.

My experience and values

I have a BSc in Computer Science and have worked in IT support since 1999. My interest in computing was first sparked when my father brought a ZX Spectrum home from work in 1982. I have been part of the Breakwater Service Desk team since 2007.

Prior to Breakwater, I was a network administrator at Easton College and I worked within the support team at Norfolk County Council.

Life outside Breakwater

Outside of work I have a keen interest in music, having run an indie music reviews and community website since 1997 and a small record label specialising in limited pressings of vinyl since 2003.

"My ticket was logged and 10 minutes later Andy had resolved it! Thanks for the efficiency"

  • Louise Ulph, Beat

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