Service Level Agreements
It is now widely accepted that any IT Managed Service Provision should be governed by an Service Level Agreement (SLA). This is essential to define the parameters of the service, for the benefit of both the provider and the recipient.
We use a ticket logging system that helps us monitor our SLA's and we work hard to ensure that we do our very best to stay within the agreed timescales for both fixes and updates.
Call us now to talk to us about our services and SLA's - 01603 709300