Managed Service Provision (MSP)
Our MSP service is underpinned by use of ITIL (the IT Infrastructure Library) which is the most widely accepted approach to IT service management in the world. ITIL provides a comprehensive and consistent set of best practices for IT service management, promoting a quality approach to achieving business effectiveness and efficiency in the use of IT.
MSP uses an integrated IT Automation framework that manages each client's infrastructure, network components, servers, and users' desktop PCs - remotely, comprehensively and transparently.
We can offer up-front consultancy days to carry out remedial work needed to ensure IT is fit-for-purpose and supportable.
Our core hours of service are Monday to Friday 0800–1800 UK local time (excluding UK Public Holidays).
Outside of hours - Monday to Friday 1800–2200 UK local time (excluding UK Public Holidays).
Saturdays, Sundays and Bank Holidays 0900–1700 UK local time (excluding Christmas and New Year’s Day).
As an MSP customer we offer an unlimited/un-metered helpdesk facility that records and manages all reported incidents against our agreed SLAs.
We aim to deal with incidents quickly and efficiently – either remotely or on-site within the agreed SLAs getting to the root cause of incidents and seeking a permanent fix.
We proactively manage IT services and the supporting IT Infrastructure and deliver new or changed services while ensuring minimum disruption to operations and ensuring best practice is applied. Our agent proactively monitors your systems to ensure maximum system up-time whilst ensuring optimum performance, availability and capacity of your IT.
You can opt to receive scheduled meetings with senior management and assistance in shaping IT, both short and long-term by way of an 'IT Forum’, also strategic advice and plans around IT operational/disaster recovery situations with planned verification testing. We can tailor security plans with regular monitoring/penetration testing of security weaknesses and resulting action plans that close any loopholes.