Managed Service Provision (MSP)

Managed Service Provision (MSP) caters for all of your IT support requirements, in essence Breakwater delivers all you would expect from an internal IT department.

This level of support offers a constant and dependable platform, resolving any issues swiftly and efficiently.

Our expert helpdesk facility records and manages all reported incidents against agreed Service Level Agreements (SLAs). Breakwater understands the importance of delivering on our promises and we pride ourselves on meeting each client’s SLAs. Our engineers are practised in getting to the root cause of incidents and providing a permanent fix.

As part of our Managed Service Provision package we can provider upfront consultancy days to carry out remedial work to ensure your IT is fit for purpose and supportable. Clients can also opt to have scheduled meetings with Breakwater's Account Managers, and assistance in shaping IT for both the long and short term. We are experienced in offering strategic advice and planning around Backup and Disaster Recovery situations, take a look at our partnership with Datto.