Careers within Breakwater
Join us, we need an excellent person to join our team! Do you fit the bill?
As a rapidly expanding business, we are always looking out for dynamic members of staff with a real ‘can do’ attitude and a good level of experience using a wide range of IT systems.
All of our staff work together very much as a team and are expected from day 1 to go that ‘extra mile’ for our customers. The Breakwater philosophy is all about providing an outstanding customer service so that we are seen as a partner of our customers and not just another supplier. We have a comprehensive Client Charter which we adhere to at all times, ensuring that we stand out from our competitors and maintain our renowned high levels of Service and Support
Being a Breakwater team member will involve supporting customers and resolving their issues, either remotely or via onsite visits. You must be prepared to take ownership and responsibility for ensuring that the customers are always kept informed of the situation, even after the issue has been resolved.
We are particularly looking at filling the below vacancies -
Level Two Service Desk Professional: (£18K thru £26K)
Role:
As a Second Level Professional you will be part of a busy team within our Managed Services division. Level Two Service Desk Professionals are expected to respond to customer tickets escalated from the First Level, provide analysis and resolution to intermediate issues, and swiftly escalate problems to Third Level support personnel when appropriate. Second Level Professionals are required to provide support to the First Level Team during busy periods, document changes to client infrastructure, and create knowledge base articles for all resolved tickets. Some work at client sites in the Norfolk / Suffolk area may also be required, in addition to inclusion within a scheduled Out-of-Hours service.
Note, this role will be based over two locations, our Head Office in Norwich and at an office in the Great Yarmouth area.
Technical Knowledge (Intermediate):
Microsoft Office Suite (2003, 2007, 2010)
Microsoft Windows Desktop Operating Systems (XP, Vista, 7)
Microsoft Windows Server Operating Systems (2003, 2008)
Microsoft Terminal Services
Virtual Environments utilising Hyper V
Active Directory, Exchange Server (2003, 2007)
Networking: DNS, DHCP, WINS, Routing
Backup Technologies
Working knowledge of the following would be an advantage, but is not essential:
Microsoft CRM 4.0
Document Management Solutions
Cisco Routers / Switches
Microsoft SharePoint
Candidate:
Successful candidates will typically possess a minimum of twelve months experience in a IT support capacity, and be able to demonstrate diagnostic / troubleshooting abilities for the above technologies to an intermediate level. Must possess excellent organisational, time management and communication skills, and be able to deal with customers at all management levels.