Inbound telephone calls are the life blood of most businesses; yet very few Companies have a pre-defined disaster recovery plan. Being unable to either receive or efficiently handle calls can only lead to lost sales, lost revenue and lost customers.
Most Businesses will rely upon their Telecoms Service Provider to arrange a divert to another number in case of a fault. But this has inherent problems. The process can be time consuming and will only divert your calls to a single number, often a mobile. Also, Service Providers can be reluctant to arrange diverts if the cause is not a network fault. For example, extreme bad weather such as flooding or snow drifts, disasters such as fires or simply hardware failure.
At Breakwater IT we can discuss enhanced Disaster Recovery plans and tailor these to your business requirements. There are numerous call treatments that can be applied and implemented within minutes. You could have a message to your customers that pre-warns that there are operational problems. An auto-attendant can be set up to prioritise calls allowing them to be delivered to an individual, a group of people or a messaging service depending on the nature of the call. Almost anything is possible.
For complete Disaster Recovery piece of mind also consider our Hosted IP Voice solution.