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Breakwater IT Support Services

 

Client Charter

 > Consultancy Work

  • Focus on the business need 
  • Deliver on time 
  • Collaborate 
  • Never compromise quality 
  • Develop iteratively 
  • Build incrementally from firm foundations 
  • Communicate continuously and clearly
  • Demonstrate control

 > Managed Services Provision

  • Clearly understand clients' IT needs
  • Focus on client’s core business functions not IT
  • Give access to expertise and latest technologies
  • Fixed SLAs and costs to core services
  • Business-driven as opposed to technology-lead
  • Professional approach to service delivery
  • Efficient, effective, and proactive IT management
  • Communicate continuously and clearly

 > IT Service Management

  • Adopt IT Service Management Best Practice/Standards
  • Prince2 for management and control of projects
  • ITIL v3 for our Managed Service Provision
  • DSDM Atern to deliver software systems
  • Work carried out by suitably trained, qualified, and experienced people 
  • Working towards ISO/IEC 20000 accreditation. 
 

  • When we were looking to outsource our IT  we spoke to a lot of different IT companies but chose Breakwater because they were not only competitive but offered a level of professionalism and commitment to outstanding customer service that was essential to support our rapidly growing business. We have been delighted with their work to date and would not hesitate to recommend them to any other local business

    John Allton Jones, CEO
    Smithfield Foods
 
 
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